Basic entry maintenance plan for personal websites, simple pages, and low-complexity informational platforms.

• System listed under care
• Limited maintenance eligibility
• Basic review when necessary
• SLA: 7 to 14 working days

Light maintenance oversight for individuals and micro businesses needing a monthly check and limited update eligibility.

• Monthly check
• Limited update eligibility
• Light maintenance review
• SLA: 6 to 12 working days

Practical monthly maintenance for small business websites with light activity and low operational complexity.

• Monthly checks
• Core updates
• Basic security patching
• SLA: 5 to 10 working days

Structured support for small companies and low-complexity business websites needing updates and limited monitoring.

• Monthly checks
• Updates and security patching
• Limited monitoring
• SLA: 4 to 8 working days

Bi-weekly review, updates, monitoring, and limited fixes for growing websites, active portals, and developing businesses.

• Bi-weekly review
• Updates and monitoring
• Limited minor fixes
• SLA: 3 to 6 working days

Stronger weekly maintenance for schools, active NGOs, and e-commerce websites requiring higher responsiveness.

• Weekly monitoring
• Updates, minor fixes, backup review
• Partial priority handling
• SLA: 1 to 3 working days

Frequent monitoring and broader issue handling for e-commerce websites, funded projects, and moderate complexity systems.

• Frequent monitoring
• Priority queue
• Broader issue review
• Limited malware support
• SLA: 24 to 48 hours

Daily monitoring and advanced operational support for SaaS, platforms, integrations, and grant-funded NGO systems.

• Daily monitoring
• Priority fixes
• Malware handling
• API and integration review
• Emergency access
• SLA: within 24 hours

High-priority engineering coverage for advanced corporate systems, high-value platforms, and operational websites.

• Daily monitoring
• Faster escalation
• Performance optimization
• Emergency support
• Stronger operational oversight
• SLA: same business day

Critical support for institutions, public-facing systems, large NGOs, and high-risk operational platforms needing stronger assurance.

• Near real-time oversight
• Advanced priority handling
• Critical issue review
• Stronger support assurance
• SLA: 4 to 8 business hours

Highest-tier maintenance coverage for enterprise infrastructure, government-grade systems, and high-risk environments.

• Real-time oversight
• Dedicated handling
• Highest response priority
• Custom support structure
• SLA: immediate escalation path