1. Purpose and Scope of This Policy

This policy applies to all websites, portals, ERP systems, software applications, dashboards, hosting accounts, email systems, databases, scripts, plugins, themes, templates, custom code, integrations, APIs, domain services, server environments, maintenance arrangements, restoration requests, technical support matters, and digital services built, configured, hosted, secured, licensed, maintained, restored, deployed, supported, or previously handled by Lerion Jake Nwauda Digital Innovations.

The purpose of this policy is to establish clear operational rules for how hosting, development, maintenance, support, unpaid balances, third-party access, migration, intellectual property, security risks, and client communication are handled.

Effective May 4, 2026, Lerion Jake Nwauda Digital Innovations operates under a stricter enforcement structure. Informal exceptions, verbal promises, personal relationships, sympathy-based handling, repeated appeals, unpaid service continuation, and unauthorized technical interference will no longer override this policy.

Continued use of any service provided by Lerion Jake Nwauda Digital Innovations after publication of this policy constitutes acceptance of this policy.

2. Hosting Services Policy

2.1 What Hosting Covers

Hosting services may include server space, hosting account allocation, domain hosting, DNS support, cPanel access where applicable, server-level availability, email hosting where included, bandwidth allocation, storage allocation, hosting environment setup, and hosting-layer support according to the selected hosting plan or agreement.

Hosting may be provided directly by Lerion Jake Nwauda Digital Innovations or through trusted hosting partners and infrastructure providers. Where hosting is provided through a partner or third-party infrastructure provider, the client remains bound by both our policy and the applicable infrastructure rules of the hosting environment.

2.2 Hosting Does Not Mean Website Maintenance

Hosting payment only covers hosting availability within the agreed hosting scope. Hosting does not automatically include website maintenance, software maintenance, application-level support, plugin updates, theme updates, custom code fixes, ERP support, portal support, malware cleanup, bug fixing, redesign, performance optimization, backup review, compatibility repair, content changes, UI fixes, email-client optimization, or third-party integration repair.

Clients must not assume that paying for hosting means that Lerion Jake Nwauda Digital Innovations is obligated to fix, update, redesign, monitor, repair, clean, secure, or maintain the website or application without an active maintenance plan or approved on-demand service request.

Hosting keeps the environment available. Maintenance keeps the application healthy. Development builds or changes the system. These are separate service categories.

2.3 Hosting Renewal and Expiry

Clients are responsible for renewing hosting services before expiry. Failure to renew hosting may result in service suspension, email disruption, website downtime, access restriction, account termination, data deletion, or loss of connected services.

Lerion Jake Nwauda Digital Innovations is not liable for data loss, email loss, website downtime, business loss, revenue loss, search ranking loss, missed opportunities, or reputational damage arising from expired hosting, unpaid hosting, delayed renewal, or client failure to act on renewal notices.

3. Development Services Policy

3.1 Development Scope

Development services include website design, web development, custom software development, ERP development, LMS development, HMS development, portal development, dashboard development, application development, database setup, API integration, payment integration, automation, system upgrades, revamps, restoration work, technical deployment, license setup, and custom engineering work.

Development work is performed strictly according to an agreed scope, invoice, project document, written instruction, proposal, contract, or approved technical direction. Any request outside the agreed scope is not automatically included and may require a separate quotation, invoice, timeline, and approval.

3.2 No Full Delivery Without Billing Clearance

Unless Management gives written approval, no full handover, publication, production deployment, source access, migration assistance, documentation release, domain transfer support, final admin access, final file release, or final technical cooperation will be completed until all required invoices and outstanding balances connected to the service have been cleared.

Late payment, incomplete payment, disputed payment without valid basis, or ignored invoice may result in halted work, delayed delivery, access restriction, withholding of files, withholding of deployment, refusal of further support, or enforcement review.

3.3 Development Is Not Lifetime Support

Payment for development does not create lifetime free support. Once a website, portal, software, ERP, or application has been delivered, post-deployment support is only available under an active maintenance plan, approved warranty window, approved on-demand request, or written support agreement.

Future corrections, updates, compatibility fixes, new features, layout changes, content changes, plugin repairs, third-party integration changes, and performance optimization may be billed separately.

4. Maintenance Services Policy

4.1 What Maintenance Covers

Maintenance services may include updates, patches, monitoring, plugin checks, uptime review, minor fixes, security checks, malware review, backup review, compatibility review, performance checks, content support, technical intervention, and escalation support according to the client’s active maintenance plan.

The exact support level, response timeline, priority handling, and intervention scope depends on the client’s active maintenance package or approved on-demand request.

4.2 No Active Maintenance Means No Active Support

If a website, portal, ERP, application, email system, software, or digital platform is not under active maintenance coverage, Lerion Jake Nwauda Digital Innovations is not obligated to provide active monitoring, routine updates, malware cleanup, emergency response, application-level intervention, plugin repair, layout repair, compatibility fixes, backup review, or goodwill-based technical support.

No active maintenance means no active application-level support.

If maintenance expires, active support stops immediately unless a new maintenance plan or approved on-demand request is activated. If the system breaks, becomes outdated, becomes infected, loses compatibility, or experiences application-level issues after maintenance expires, the client must activate a plan or pay for on-demand intervention.

4.3 Maintenance Is Not Unlimited Development

Maintenance does not include unlimited development, major redesign, full rebuild, custom module development, new feature creation, business automation, complete migration, third-party training, extensive content writing, branding, SEO campaigns, or full system restructuring unless expressly included in the active plan.

5. Payment Obligations and Outstanding Balance Enforcement

5.1 Payment Obligation

All clients are required to pay for services rendered, configured, activated, deployed, allocated, restored, hosted, maintained, developed, licensed, supported, or otherwise provided by Lerion Jake Nwauda Digital Innovations.

Payment obligations apply to hosting services, development services, maintenance services, software services, ERP services, portal services, website revamps, upgrades, restorations, license services, server management, technical support, migration support, emergency work, and any other approved digital service.

5.2 Outstanding Balances Remain Payable

Any outstanding balance connected to rendered work remains valid whether or not the client continues to use the service.

A client cannot cancel a debt or avoid an outstanding balance by saying the service is not in use, requesting that the service be disabled, claiming the project did not launch, moving to another provider, refusing to continue the project, abandoning the website, delaying communication, requesting migration, or stating that the service is no longer needed after work has already been performed.

If work was done, configured, deployed, restored, allocated, licensed, hosted, secured, maintained, or technically handled, the balance remains payable.

5.3 Strict Enforcement Timeline

Effective May 4, 2026, outstanding balances are subject to stricter enforcement. Where payment remains unresolved, Lerion Jake Nwauda Digital Innovations may suspend, restrict, withhold, take offline, pause support, deny restoration, refuse handover, refuse migration assistance, delay release, restrict account access, or place the affected service under enforcement review.

Partial payment does not automatically restore suspended services unless Management approves a written payment arrangement. Restoration may require full billing clearance, compliance review, and payment of any applicable restoration, reactivation, technical review, maintenance, or penalty fee.

6. Suspension, Restriction, and Termination

Lerion Jake Nwauda Digital Innovations reserves the right to suspend, restrict, disable, isolate, take offline, terminate, or withhold any service where there is non-payment, expired hosting, expired maintenance, malware risk, policy breach, abuse, spam, phishing, unauthorized access, third-party tampering, license abuse, illegal activity, reputational risk, infrastructure risk, or repeated non-compliance.

Services that may be suspended or restricted include hosting accounts, websites, portals, ERP systems, software applications, email services, domain support, client dashboards, maintenance support, technical intervention, license validation, update access, file handover, migration assistance, restoration requests, and support access.

Suspension does not cancel debt. A suspended client remains responsible for all unpaid balances, rendered services, penalty fees, restoration fees, review fees, reactivation fees, and applicable charges connected to the account.

Permanent termination may occur where the client repeatedly violates this policy, refuses to settle outstanding balances, abuses staff, tampers with systems, creates infrastructure risk, or repeatedly fails to comply with service terms.

7. Third-Party Developers and External IT Teams

Clients may work with their own internal IT team, external developer, freelancer, agency, consultant, contractor, volunteer, or technical provider. However, where Lerion Jake Nwauda Digital Innovations built, configured, deployed, licensed, secured, hosted, maintained, restored, or previously supported the affected system, third-party access must not interfere with our proprietary code, license systems, security layers, deployment structures, internal scripts, update mechanisms, server configuration, or protected technical framework.

No third-party developer, IT person, agency, freelancer, contractor, volunteer, consultant, staff member, or external provider is permitted to tamper with, modify, duplicate, extract, migrate, reverse engineer, bypass, disable, remove, copy, or interfere with LJNDI-built systems without written authorization where such access affects protected components, license systems, deployment structures, or service integrity.

Unauthorized third-party access or tampering may result in immediate suspension, refusal of support, withdrawal of maintenance, forensic review, restoration fees, penalty fees, legal escalation, or permanent service restriction.

Where third-party access, migration, release, handover, or technical review is required, applicable fees may include technical review fees, migration support fees, codebase review fees, handover documentation fees, license clearance fees, security layer removal fees, white-label review fees, emergency restoration fees, or compliance review fees.

8. Intellectual Property and Licensing

Unless expressly agreed otherwise in a signed written ownership transfer agreement, all custom code, scripts, plugins, themes, templates, source files, internal tools, license systems, deployment structures, security layers, update systems, automation workflows, reusable frameworks, configuration methods, technical processes, server hardening structures, and proprietary components developed, configured, secured, or deployed by Lerion Jake Nwauda Digital Innovations remain the intellectual property of Lerion Jake Nwauda Digital Innovations.

Payment for a website, portal, ERP, software, application, platform, hosting setup, or digital system does not automatically transfer ownership of the underlying source code, internal architecture, proprietary tools, license systems, deployment systems, reusable frameworks, or security layers.

White-label removal, where applicable, does not mean ownership transfer. A client receives usage rights according to the approved service scope, license, invoice, contract, and agreement.

Unauthorized copying, resale, redistribution, reverse engineering, extraction, duplication, external modification, license bypass, tampering, or transfer of LJNDI-built systems is prohibited and may lead to penalties, suspension, forensic review, and legal action.

9. Malware, Vulnerability, and Security Risk Policy

Lerion Jake Nwauda Digital Innovations reserves the right to protect its hosting network, server reputation, email reputation, infrastructure, connected systems, and other clients from security risks.

Outdated websites, abandoned WordPress installations, vulnerable plugins, nulled themes, cracked software, malware, shells, phishing files, spam scripts, suspicious cron jobs, exposed directories, unauthorized file changes, unsafe third-party uploads, and tampered code may lead to immediate restriction, isolation, suspension, or takedown.

If a client has no active maintenance plan, malware cleanup, vulnerability review, restoration, patching, and emergency support are not free. Any security intervention may require a paid maintenance plan, approved on-demand request, emergency fee, restoration fee, or rebuild fee.

Repeated malware incidents, repeated tampering, unmanaged outdated systems, or unsafe third-party activity may result in permanent suspension, forced isolation, mandatory rebuild, or refusal of continued hosting.

10. Backup, Data Retention, and Data Responsibility

Backups may be available depending on the hosting package, maintenance plan, server environment, or custom agreement. However, Lerion Jake Nwauda Digital Innovations does not guarantee indefinite backup retention unless expressly included in a paid plan or written agreement.

Clients are responsible for maintaining independent backups of their websites, portals, applications, databases, files, emails, media, documents, and business-critical data.

Lerion Jake Nwauda Digital Innovations is not liable for data loss caused by non-payment, suspension, termination, expired hosting, expired maintenance, malware, third-party tampering, unauthorized access, client negligence, accidental deletion, server abuse, outdated systems, or failure to maintain backups.

Where data retention applies after suspension, the retention period may depend on the hosting plan, server policy, account condition, infrastructure provider, legal risk, and internal storage limits. After retention expires, data may be permanently deleted without further notice.

11. Migration, Release, Handover, and Disengagement

A client may disengage from Lerion Jake Nwauda Digital Innovations, but disengagement must follow a formal process. Leaving the company, moving to another developer, requesting migration, or refusing to continue a service does not cancel unpaid balances or override licensing, intellectual property, maintenance, security, or compliance obligations.

Before migration, release, handover, domain transfer support, hosting transfer assistance, documentation, file release, access release, or technical cooperation can be completed, all invoices must be cleared, compliance review must be completed, licensing restrictions must be settled, third-party access must be approved where applicable, and any migration or handover fee must be paid.

Lerion Jake Nwauda Digital Innovations is not required to train a new developer for free, explain proprietary internal systems to third parties, remove license systems for free, document internal architecture for free, or provide technical cooperation where billing, compliance, or IP issues remain unresolved.

12. Service Restoration Policy

Service restoration is not automatic. Before a suspended, restricted, isolated, disabled, or taken-down service is restored, Lerion Jake Nwauda Digital Innovations may require full billing clearance, compliance review, restoration fee, reactivation fee, security review, malware cleanup fee, active maintenance subscription, or written undertaking from the client.

If suspension or damage was caused by third-party tampering, malware, unauthorized access, expired maintenance, client negligence, unsafe plugins, nulled software, or policy breach, restoration may require additional technical fees and may take longer than standard support timelines.

Restoration may be refused where the client poses repeated security risk, legal risk, infrastructure risk, staff safety risk, payment risk, or compliance risk.

13. Communication and Support Channels

All hosting, billing, development, maintenance, technical, complaint, restoration, suspension, renewal, migration, release, and support matters must go through the approved official company channel.

Clients must not contact founders, co-founders, management, developers, engineers, technical staff, customer support staff, or any team member through private numbers, personal WhatsApp accounts, private SMS, personal email addresses, social media direct messages, or informal channels for service issues unless expressly authorized.

Private access to any staff member does not override payment obligations, maintenance requirements, support routing, SLA timelines, intellectual property rules, service restrictions, or enforcement decisions.

Abusive language, threats, harassment, disrespectful communication, repeated spam messages, pressure on staff, or attempts to bypass official channels may lead to account review, response restriction, blacklisting, service suspension, or further administrative action.

SLA timelines begin only after a request has been submitted through the proper channel, classified by the appropriate department, and confirmed to fall under an active plan or approved paid request.

14. Departmental Enforcement Authority

The following departments and teams have authority to enforce this policy within their operational scope:

• Management: final enforcement approval, suspension direction, blacklisting, legal escalation, client relationship review, and policy interpretation.
• Billing and Finance: invoice enforcement, payment verification, account clearance, outstanding balance review, and restoration clearance.
• Development and Technical Department: restriction, withholding, or enforcement review of unpaid development, revamp, upgrade, ERP, software, restoration, or technical work.
• Maintenance and Technical Support: support eligibility review, SLA classification, application-level support control, maintenance enforcement, and on-demand support approval.
• Security and Infrastructure: malware response, security isolation, suspension for infrastructure risk, server protection, and vulnerability enforcement.
• Client Success and Customer Support: communication routing, client follow-up, complaint classification, response restriction, and escalation of non-compliant accounts.
• Legal and Compliance: intellectual property enforcement, license breach review, third-party tampering review, contract enforcement, and legal escalation.

A client may not bypass one department by privately contacting another department or staff member for exceptions.

15. Legal Compliance and Jurisdiction

This policy is governed by the laws of the Federal Republic of Nigeria. Where a matter involves intellectual property, contract enforcement, debt recovery, cyber-related issues, data protection, unauthorized access, or service abuse, Lerion Jake Nwauda Digital Innovations reserves the right to pursue appropriate legal remedies.

Disputes may be handled through internal review, mediation, arbitration, debt recovery processes, or court proceedings where necessary. The company may seek urgent injunctive relief or legal intervention where there is risk to intellectual property, infrastructure, client data, license systems, or business operations.

If any provision of this policy is found unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

16. Changes to This Policy

Lerion Jake Nwauda Digital Innovations may update, revise, expand, replace, or enforce this policy at any time. Updates may be published on our website, sent by email, issued through client dashboards, included in invoices, communicated through official notices, or shared through other approved company channels.

Continued use of our hosting, development, maintenance, software, technical support, or digital services after publication or communication of an updated policy constitutes acceptance of the updated policy.

Failure to read a policy notice, email notice, invoice notice, dashboard notice, system alert, or website update does not exempt a client from the policy.

17. Final Position

This policy exists to protect Lerion Jake Nwauda Digital Innovations, its infrastructure, hosting network, clients, staff, intellectual property, service quality, technical standards, and long-term sustainability.

Clients who use our hosting, development, maintenance, software, restoration, licensing, or technical services must comply with this policy. Where a client is unwilling to comply, the client must formally disengage through the appropriate official channel, clear all outstanding balances, complete compliance review, and follow the approved release or migration process.

These are the operating rules for hosting, development, maintenance, technical support, and related digital services provided by Lerion Jake Nwauda Digital Innovations.

18. Contact Information

For questions, clarification, billing matters, hosting support, development requests, maintenance requests, or policy-related issues, clients must contact Lerion Jake Nwauda Digital Innovations through official channels.

Email: [email protected]

Support: [email protected]

Website: https://lerionjakenwauda.com

Terms of Service: https://lerionjakenwauda.com/terms-of-service/